- Fast and professional
Our experienced team of engineers is always online to provide fast and accurate solutions for all technologies and their applications. With the help of remote connection, we can efficiently solve and manage key problems. - Service intervention
If the machine parts are replaced, our after-sales engineer will immediately go to the factory to ensure that your machine is restored to normal operation as soon as possible. - Software support
We provide a comprehensive self-developed system, including online contact, remote support, update and expansion programs, to solve technical problems as soon as possible.
Contents and measures of Technical support and After-sales support for HOGI equipment
Contents of Technical Support
Technical support is the key to ensure the normal operation of mechanical equipment. The following are the main contents of technical support:
1.1 Equipment troubleshooting
After customers purchase and use HOGI mechanical equipment. If a failure occurs, HOGI will provide technical support for troubleshooting. Through remote communication or on-site inspection, our technicians will quickly locate and solve the equipment failure to ensure the normal operation of the equipment.
1.2 Equipment Maintenance and Care
Regular maintenance and care are necessary measures to ensure the long-term stable operation of mechanical equipment. HOGI will provide technical support for equipment maintenance, including cleaning, lubrication, tightening and adjustment of equipment. In addition, HOGI will also provide customers with advice and guidance on equipment maintenance to ensure that the equipment is always in the best working condition.
1.3 Equipment Upgrade and Improvement
With the development of technology and changes in market demand, mechanical equipment may need to be upgraded and improved. We will provide technical support for equipment upgrades and improvements to ensure that the equipment has the latest functions and performance. HOGI’s technical team will work closely with customers to provide corresponding upgrade and improvement plans based on customer needs and actual conditions.
