HOGI provide 24-hour specialist one-on-one online training and maintenance to ensure the effective operation of the machine.
If necessary, Hogi also have professional after-sales team to provide on-site training and technical guidance to ensure that the machine is effectively put into use.
After-sales tracking service, Establish user service technical files, and provide technical services at any time!
When the project machine or production line reaches the shipping standard and passes the continuous working test, HOGI will invite the customer engineer to the factory for training! Including mechanical maintenance, electrical testing, equipment operation and product debugging!
In another case, if the customer cannot come to the HOGI factory for training, HOGI’s engineers will be sent to the customer’s factory for installation and training. Usually, we will send engineers to the site for installation and debugging of production lines or larger equipment!
Table of contents [HOGI CNC-AUTO]
1.Factory receives the machine and prepares
1.1 Random accessories and machine information
1.2 Equipment delivered to customer factory
1.3 Mechanical Installation
1.4 Electricity, gas and oil installation and commissioning
2. After the equipment is installed, it enters the debugging stage
3. Online training
Factory receives the machine and prepares
HOGI provides an English manual for each single machine or production line; before HOGI sends the machine, it will inform the customer of the specific installation requirements, such as air compressor gas, voltage and power, foundation installation requirements and other detailed information!
Ensure that the customer can install the machine as soon as possible after receiving it!
Random accessories and machine information
- Electronic user manual,
- Electronic English manual,
- Circuit diagram for daily testing,
- Basic mechanical drawings,
- System program and product program backup USB disk(CNC machine).
Equipment delivered to customer factory
Due to the long transportation time and cycle, please check whether the machine is intact as soon as it arrives. If you find any problems, please take photos and record them as soon as possible, and contact HOGI in time!
HOGI has video and photo records in all delivery links! If there are major problems, you should contact the local insurance company as soon as possible!
Mechanical Installation
All steps and technical requirements must be strictly followed in the instruction manual or installation video! Avoid sending mechanical parts damaged! HOGI will mark special parts! Make mechanical installation easy!
Electricity, gas and oil installation and commissioning
Follow and add according to the actual machine requirements. There will also be relevant instructions in the instructions. If you encounter any problems, please contact HOGI in time!
When all the supporting facilities of the machine are completed and powered on for the first time, the phase sequence of the power supply must be checked to avoid short circuit of the motor! Check the rotation direction of the motor, and cut off the power and adjust it in time if any abnormality is found!
After the equipment is installed, it enters the debugging stage
If customers have received operation training at HOGI’s factory, we will not send engineers for guidance. If there are any problems that cannot be solved, please contact us as soon as possible. HOGI continues to provide services!
HOGI arrives at the customer’s agreed location at the time specified by the customer! Engineers will develop training plans and record the training process based on the actual situation!
When the training is coming to an end, HOGI will develop an assessment based on the project situation and require factory managers to review it! Summarize the entire learning and training process! Solve problems in a timely manner to prevent problems from being left in the actual production process!
Online training:
If we are forced to choose video training if we encounter some force majeure! Due to time differences, our progress will be very slow and we do not recommend remote training under normal circumstances. This consumes a lot of manpower and time.
After the situation stabilizes, we will arrange on-site training services as soon as possible. We must ensure that our equipment can continue to operate and produce in the customer’s factory and create value for the customer.
Training content:
Theoretical knowledge of the machine, explanation of the performance parameters of the equipment, operation of the equipment, use of software, inspection and maintenance of basic electrical appliances, maintenance and maintenance of machinery and lubrication, personal experience teaching by engineers, etc.
